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Why You Need To Focus On Employee Engagement & Organizational Culture

The 3 C’s Of Culture

Good Morning SkedX’ers! I know the topic of organizational culture is a frequent one here on the SkedCast but today I wanted to share with you all the “3 C’s of Culture.”  The job of leaders currently in the workplace is to develop culture and design the most effective ways to get the most out [...]

5 Traits Of A Bad Leader

BYOD: Bring Your Own Devices

Good Afternoon SkedX’ers! Today I wanted to share with you all a bit of information regarding bringing your own devices (BYOD) to the workplace.  Many organizations are aware that there employees bring their own technological devices and use them for business purposes, but now the challenge is finding out how many are actually using it and what [...]

The retailer that saved $300K because of a time clock

Hey SkedXers,

Today we will continue our discussion about how retailers can find big savings in the little things. This post will focus on what I call the time thief, otherwise known as your time sheet.

Employees work different hours day to day and week to week. Keeping track of who has worked where and when, can be a nightmare! Many retailers to ‘make things simpler’ by using time sheets. This is where the problems begin.

The biggest cost with time sheets, is that there is no true time stamp. In many cases, employees can be a little more generous when writing in their times than you would like. This ‘generosity’ usually equates to no more than 15 - 30 minutes per shift, but when you look at all of your employees, and how many shifts happen each week, this easily can equate to thousands of hours each year.

On the more extreme, but total not rare end of time theft, I’ve heard from one company that their employees were tacking on an average of two hours per shift, or employees saying that they had worked 8 hours, when in fact they were never there. This scenario is not impossible to believe. It happens more often than you think.

There have many studies that have been conducted that say that every company experiences time theft in one form or another which equates to anywhere from 1.5% - 5+% of total payroll. Do the math, what is it costing you?

The other big expense with time sheets, and really, any non-digital way of tracking time, is time. I mean wasted time. Payroll administrators can be very expensive, especially when you are getting them to do simple tasks like addition.

Many retailers are spending a ton of money each week to have calculated for them how many hours each of their employees are working, what breaks need to be deducted, and if overtime occurred during the week. Once that is all done, they can finally put the hours through to to payroll, hopefully with no addition errors.

That process takes unnecessarily long with too many resources (including money) wasted for nothing.

What retailers need to look for are solutions that are digital, inexpensive, and flexible. The solution must be digital because it keeps employees honest. It must be inexpensive, because there is no need to spend a lot of money when you don’t have to. And it must be flexible enough to fill your needs.

I do realize that this seems like a big change, especially if you have been doing your time and attendance the same way forever. But let me tell you, one medium-sized retailer was able to save over $300,000 per year, just by using a digital, inexpensive and flexible time and attendance solution.

Now, you may or may not see that big of savings, but I can guarantee that you will see a big change. Most of all, you will experience less headaches with trying to figure out payroll. Your employees will be kept more honest, and most importantly, you will have a lot more money left in your pocket.

If you're interested to learn how we at SkedX have made the time clock awesome, digital, cheap and flexible, then sign-up for our Time Clock Webinar on May 1st @5pm est. It will be the best 20min you have ever spent!

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Your schedule is losing you money

Your schedule is wasting you money

Hey SkedXers,

Being a retailer today is tough. The cost of doing business is increasing faster than your customers are spending and cost cutting is needed wherever possible. So how does a retailer cut costs or come up with ways to bring in more revenue?

Over the next three blog posts, I will share with you three different problems you either didn’t know you had, or needed a reminder of, what it is costing you, how to fix it, and what you can expect once you have solved the problem.

On todays post, we will talk about how retailers are wasting money each week on their schedule.

As you probably already know, especially as a retailer, employees are your number one most controllable expense. In a retail environment where shifts can be different week to week, and number of shifts can mimic the rise and fall of customer traffic, retailers have the control to really manage their spending on staffing.

The problem is of course that over spending on scheduling is still happening.

This is caused by a few things, but one of the main reasons is lack of company wide real time data. Business leaders, especially when managing multiple departments, locations or regions, have little insight on the number of hours being scheduled each day in the future throughout the company. Without this information, it is very challenging to calculate the total amount of dollars that are being scheduled each week, and more importantly, how those scheduling cost match up with your forecasted sales.

Today, it is often only after the fact that managers realize how much their schedules actually cost them, and by that time, it is too late.

There are three things that you must do to help you save money on your scheduling.

The first step is to collect as much real-time data as possible. Ask for your managers to complete their schedules a little earlier than normal so that you can analyze it. If you can enter in the hourly wages in for your employees to calculate the costs for each day, even better.

The second step is to compile all the scheduling data that you have, and compare it to the estimated sales for each department. Calculate to see if the total cost of the schedules is at a reasonable ratio to the estimated sales. You can do this by simply dividing your scheduling cost to the estimated sales. Depending on the type of business you run, this ratio should be anywhere between 4% -18%.

The last step is to simply smooth out the schedules by reducing the number of hours on the days that you see there is over scheduling.

This process is very simple, especially when you have the right tools in place, and have the whole company is thinking about success. To give you an understanding of how focusing on the numbers can make your schedule more profitable to you, one of our clients was able to save an extra $23,000+ per year by just adjusting their schedules a couple of hours each day. Some say knowledge is power, I say knowledge is profit. So make sure you know how to get the most out of your schedule by knowing your numbers.

If you're interested to learn how we at SkedX have made scheduling awesome, then sign-up for our Scheduling Webinar on May 2nd @5pm est. It will be the best 20min you have ever spent!

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The Slingshot Differentiator: Challenge the status quo or Die!

Challenge Status Quo or Die

Today’s post is going to be a little more of a rant (don’t say I didn’t warn you!). Why a rant, because it angers me every time when I hear a business owner complaining about their success, or more likely, the lack of success. But, when you dig a little deeper to get an understanding of what the issues are, it comes down to some form of laziness. Laziness doesn’t mean sitting on the couch and watching TV instead of working, laziness is the choice of inaction or the complete disregard to change.

Change is the gas that keeps the successful growing, while laziness is the the rock that holds us back, eventually leading to failure.

The one thing to realize, is that we are all lazy, so don’t feel so bad. It’s just that some of us are more lazy than others. The defining difference between those who succeed and those who fail, is that the successful realize when they are being lazy and make changes, while those who fail, are too lazy to change.

So, what do I mean by changes, and what are the things that need to change. Well, the answer is everything. I believe it is important to always challenge everything you are doing and thinking. The hardest thing to do is challenge your success, but it is important to understand why you have succeeded, what you can do better to increase success, and execute on that change.

Successes are great as a reminder of the past, but focusing on just your success to keep growing, is like driving forward but only looking through the rear-view mirror.

If you think of professional body builders (I am by no means one!), they are constantly changing the ways in which they exercise the same muscles in order for their muscles to not get used to the workout, and to enforce more growth.

Our minds are muscles, and success is a product of our mind. Many would argue that success is the product of mostly hard work and a little luck, and I would agree! but the thing that gets you moving on the path, and working hard on the things that need to be worked on, is your mind. Our mind is the most powerful tool in achieving success. We must keep it sharp and strong. Internally with ourselves and our employees, we must promote an environment for challenging the status quo. This is like changing the workout for the body builder. It keeps us on our toes and constantly thinking of what the best way to do things are.

The Status Quo is your Foe to success

The problem with the status quo, is that it takes no intelligence to meet its expectations. It in essence turns each of your employees into glorified robots on an assembly line. The problem with this thinking, aside from thinking of your employees as mindless robots, is that either one of your competitors, or someone you never thought of, is going to show up out of nowhere and steal your market share from you, and you will not be prepared for it. And if that new competitor is lucky, you will soon be out of business. This will always happen in companies that don’t challenge the status quo. If you think you are too big to lose, or think that you have your industry locked down, then you will soon be in for a big surprise. Everyone in every industry is on the brink of becoming obsolete. Our world is moving too quickly to not think this way. Shake it up, and start to challenge everything!

With that said, I’d like to call out all of the HR software companies out there and give you fair warning, start to shake it up, or get ready for us.

Keep it simple!

Anthony Rinella

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SkedX Conversations w/ John Stanton CEO of the Running Room [VIDEO]


Hey SkedXers,
I had the opportunity to interview John Stanton who is the founder and CEO of the Running Room. He is such an inspiration. He started out in a small 8x10 store located in a hair salon, and grew Running Room into the running and walking empire it is today. I hope that you get as inspired as I was that day!

Make sure to check out our other videos here.

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SkedX Converstaions: w/ CEO of HRPA Bill Greenhalgh [VIDEO & INFOGRAPHIC]


Hey SkedXers
Recently, I had the opportunity to meet up with Bill Greenhalgh of the Human Resources Professionals Association. We had a great discussion on the future of the Canadian economy, and what it means for retailers. The discussion was based on a study completed jointly by the HRPA and Deloitte called CanadaWorks 2025 (you can find the report here: CanadaWorks 2025). I believe this report is very important to all Canadians so I encourage you all to share this with all of your colleagues and friends. Make sure to join the conversation on using #CanadaWorks.

Below is an infographic that is a great overview of what CanadaWorks 2025 is all about.

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The Slingshot Differentiator: Customer Communities

Customer Communities

Today, we will finish up the Community aspect of the Slingshot Differentiator with Customer Communities. The Customer Communities you will find, have a very similar core structure to that of the Employee Communities. Why is that? It is because when talking about communities, everyone involved needs to believe in what the organization is representing. In the best organizations, the employees are customers as well.

In my experience as a CEO, I have had the great opportunity of meeting many great business leaders. The one thing that was common in all of the truly sensational companies, was that that their leaders believed in community both internally and externally. Just last week, I had the pleasure of interviewing John Stanton who is the founder of Running Room which is one of the great retail success stories (The video of the interview will be in an upcoming SkedXCast posts). His passion for his customers and his company resonates through every piece of him. In our off camera discussions, he mentioned how many people look at running as a lonely sport, just you and the road. Although running is an individual sport, the Running Room uses running to build community with its customers. Customers of the Running Room can purchase their goods at their local store, and then join a running group of like-minded runners who are at the same skill level, and run with that group every week. Activities like these are the key to building community with your customers. Running Room has done such a good job of building customer communities, that their customers take ownership of their local stores referring to them as ‘my Running Room’.

Once again, very similar to the Employee Communities, Customer Communities have many aspects to building a really strong community. Here are a couple that are important:

Shared Values

Like in the Employee Communities, a shared sense of values is highly important. Your customers need to know what you stand for, and they must believe in it too. If all you value is selling more products, then your customers won’t really connect with that. However, if what you value is a healthy lifestyle for example, then customers who believe in living a healthy lifestyle, will be more attracted to your company. It’s kinda like dating, when you find someone who shares your same values, you feel more attracted to that person.

Shared Experience

Experience is one of the most important aspects in building that customer community. Think of shopping at your favorite retailers, what is the experience? and does everyone receive a similar experience? Me personally, I am a big fan of Apple products (I am writing this on my MacBook Pro). Regardless of where I purchase products from Apple, the experience is the same and not just for me, but for everyone. Experience involve multiple senses, and thus, have a deeper impact on memory and customer engagement. Things like level of service, knowledge of staff and availability of products all tie into the experience. Your customers want to feel like you and your employees are their ‘go to people’ for advice and solutions. When each of your customers have that shared experience of service, knowledge and solutions, they begin feeling like you are the problem solvers, and in the best of cases, like you are a trusted friend. Once you hit the trusted friend level of experience, you now have a customer for life!

Giving Back

There is no better way to tell your community that you care about them then giving back. Get involved in the local charities, hold customer appreciation days and give whenever possible. When your customers feel like you are investing in them, they will in turn invest in you and your relationship with your customers will grow stronger.

These are just a couple of idea’s of building Customer Communities. There are many more, and we will share them as we go. If you have any great ones that have worked for you, send me an email at anthony@skedx.com so we can create a post on all of your suggestions.

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Retail Council of Canada HR Conference

RCC HR Conference

Yesterday, I attended the Retail Council of Canada’s HR Conference. What a great day filled with great speakers and great Canadian retailers. I’ve been very fortunate to be able to interview a couple of these speakers, and will be sharing the interviews with you next week. In the mean time, I want to share with you some really great quotes from three Canadian retail Hall of Fame members.

John Stanton, Founder of Running Room
“Having Fun at work is the most important”

“It is no longer if you look after the pennies the dollars will look after themselves, it
is now look after your culture and your culture will look after your pennies and dollars”

Stephen Bebis, Founder of Golf Town
“When all assets are the same, your people make the difference”

“You know that you have a good culture when it is consistent among every employee in every location”

“Employees need to feel that they matter, and what the company is doing matters”

Steve Matyas, President of Staples Canada
“Culture eats strategy for breakfast” (My personal favorite!)

“It is important to build a culture where innovation flourishes at every level”

“Encourage employees to fail and fail often”

Look forward to next week where we will share with you interviews and information from the conference.

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Students, Social Media and Small Business

Students, Social Media and small business

It seems like everyday there is some new type of way to connect with your clients and get new ones. Twitter and Facebook are the most popular, but sites like Pinterest are quickly rising stars. All of these options often leave many small business owners confused and feeling like they cannot be wasting their time on all of these different social networks. Although being active on social networks can be very time consuming, it can also be very beneficial for finding new customers and making old ones become repeat customers. So what should business owners do? Hire a student! There are thousands of students that are currently enrolled in some form of media, marketing or public relations program near you. Often, one of the students requirements to graduate is to complete an internship and if it is not required, students are always looking for some real-life experience to cut their teeth in. Students are a great way to get started in social media. They are young enough to know what’s hot and have the education on how to use it properly. Before you go and ring up the closest school, or post your ads on Craigslist, there are a couple of things you need to think of:

What is your goal?

What is your goal with social media? is it to increase your online presence, build community or drive more traffic to your store? You need to set-out clear expectations for the student so that they know what to focus on. By thinking about this beforehand, you gear up your student for success and yourself with the right expectations.

Paid or not

It is really up to you. Some schools actually require the students not to be paid and others it doesn’t really matter. The most important thing is that you must look at your local laws and see what they require.

What is in it for them?

This cannot be a one way street where the student is just a glorified social media slave to you. There must be something in it for them. If they do a good job, think of hiring them (if you can afford to), finding them a job with a friend, writing them an awesome reference or doing anything you can think of to pay them back for their work. If the students know off hand that there is something in it for them at end, they will be more willing to give you their best work.

Fail to plan and plan to fail!

Although you may not be the social media expert, build a success strategy. What would be a good idea is to first let them know what your goals are and then have them build a plan based on your goals. Once they have built their plan, have them pitch it to you. This keeps everyone accountable, and makes success more easily achievable and also gives the students some real world experience. What is also great with this plan, is that your student can then use their pitch, strategy and outcome as a portfolio item for their next job.

As I’ve said, hiring students can be a great way to get started on your road to entering the social media world. Make sure you know what your expectations are and your goals, and ensure the student know what they are. If you have any questions, or want to hear about our experiences, please feel free to email me at Anthony@SkedX.com.

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Slingshot Differentiator: Employee Communities

Employee Communities

Today, we will continue our discussions of the Slingshot Differentiator and Community. We’ve already touched on Knowledge Based Business Communities and Knowledge Based Customer Communities. Next, we will talk about Employee Communities. To be upfront, this is one of my favorite parts of the entire Slingshot Differentiator. While all the parts are important, I feel that when companies do a great job of executing Employee Communities, generally, they are pretty good at everything else too.

Employee communities are important because your employees are a vital aspect of your business. They are the people your customers interact with, the people who will be making decision without you there and will be driving more money into your pocket. Because of this, they need to feel like they are part of something big, and not just a cog in a machine with little value. When people feel like they are part of a larger community, they become more powerful.

There are many aspects to building a strong employee community, but for the purposes of not writing a novel, I will give you my top 3:

Shared Vision, Goals and Values

Employee Communities refer to all the things that you do to make your employees feel like they are part of something big, and have a purpose. To me, building great employee community starts even before you write a job description, it starts with you, the business owner. As we had discussed under the Focus part of the Slingshot Differentiator, you need to know who you are, where you are going and how you are going to get there. These three things are single most important stepping stones to building that kick ass employee community. These things give employees a sense of direction, and also something tangible that they can reach for and believe in. Having shared vision, goals and values is not just about talking about them, but actually living it. It should be because of these three things that your employees are excited about work everyday. Furthermore, your employees need to feel that through their actions, however small, they are doing their part to achieve the vision and goals of the company, and the values are the way in which they do it.

Feedback

If everyone is working toward something, than they better know where they stand. Feedback is so important in building community. Feedback should not be quarterly or yearly, it should be both instant and 360. If someone is doing a great job, let them know. If someone needs some work, don’t wait for the review, let them know right now. When people know what is going on, and how they are doing, they are not left with any surprises. What is vital in the community building process is feedback should not have any boundaries. If a front line employee thinks that the CEO is veering off course, than the front line employee should feel fine with letting the CEO know. Feedback should be free, open and fair. By doing this, everyone feels like they have a vested interest in success, and everyone will want to help everyone else stay on course so that everyone can succeed.

Be a Team

The best way to feel like your on a team, is to be on a team. Think about some of the characteristics of a team; a group of people working together to achieve a common goal. A well functioning employee community is a team and you’re the coach. I like to think of all the things my coaches would do as I was growing up. When the team would win, we’d go out for pizza, and if we’d loose, he’d be there to pump us back up (and sometimes still get us pizza). Since you are the coach, you need to have each of your employees feel like you have their back, and you will support them as long as they give you their best. Celebrate the good, and be there for the bad. Do things all together and encourage everyone to be social.

At the end of the day, your employee community need to be tied into everything you do and most importantly it cannot be forced. It needs to grow organically. You must get the ball rolling and have everything in place for its success, but once it starts you have to let it happen. Too often, leaders try and force people to like each other, or feel that just because they believe in something, everyone should. When you try and force communities to grow, you end up doing more harm than good. At the end of the day, I like to follow one of Mark Cubans rules, do onto others, as you would LOVE them to do onto you.

Join us for our Slingshot Differentiator webinar on Employee Communities


Our webinar will be hosted on March 29th, 2012 @ 1pm est.

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Another Win for small business

Another Win for Small Busines

We just found out of a great scheduling service for small service-based companies. Often times, we get business owners coming to us who want the great power of an online scheduling tool like SkedX, but made for service businesses. We usually help them find something suitable (we like to help people out, because we are nice like that!), but too often, it’s not the right fit. This week Groupon launched a great tool to fill this need and I’d like to think, if SkedX built a scheduling tool for services, it would look like this. Groupon Scheduler, as it is called, allows clients to book haircuts, massages, how-to-classes, and other such bookable activities through its online portal. Although this tool is still in Beta, it has a lot of great features such as allowing your customers to book appointments online, manage your schedule and see a couple of reports. What is really cool is that it is going to be free for vendors on Groupon, and for now, free for any small business in the US and Canada.

For us at SkedX, this is great for two major reasons; we now have a great service to refer to when service-businesses come to us, and opens up the world of online scheduling and web-based software to a larger audience. The second point is very important to us. We know that there are a lot of great tools and technology out there to help small businesses not only be more efficient, but give them the ability to compete with the big guys. The problem is, many small business owners are slow to see what is missing for them. Too often, people get set in their ways, and changing can appear tough, but trust us, once you make the leap, you will ask yourself what took you so long. What these tools are here to do, is give you back time to spend it however you want. Some use it to be with family, others, to be on the sales floor, and others to take vacations. Whatever it is, you get to have more time focusing on the things you want to do, rather than the things you have to do.

In light of helping small business owners get more time to focus on whatever is important to them, I have put together a list of great software for small businesses that will help them get that time back.

This of course is just a small list of some of my favorite companies that are out to help the small business owners like you (We are not getting anything from these companies, we just love them). Take a look at these and research others. Save your time and money, and put toward the things that are most important to you.

What services do you use to make your life easier?

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